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Salon Policy

Last Updated: Jul 21, 2025

Welcome to Ballerina Nails and Spa! We’re dedicated to providing an exceptional experience while respecting your time and preferences. Our goal is to make self-care enjoyable, seamless, and worry-free, which is why we’ve crafted a clear and simple salon policy. Here, you’ll find everything you need to know about our booking process, cancellation terms, and service guidelines, so you can feel confident and comfortable with every visit. If you ever have any questions, don’t hesitate to reach out—we’re here to help! Thank you for choosing Ballerina Nails and Spa, where your satisfaction is always our top priority.

A. Service Policy

To provide you a great service:

  1. All services are final and non-refundable, but we will be happy to schedule a corrective service free of charge. If you’re not satisfied with your services at Ballerina Nails and Spa, you can come back to get them fixed for FREE within 3 days from your appointment.
  2. Regular polish is not guaranteed for durability, so please consider this when selecting your polish type.
  3. To ensure you’re happy with the results, let us know what you like or dislike during your service.
  4. Since our online pricing are starting point and does not include shaping, extra length, and design, be sure to confirm prices with your technician before the service begins.

B. Booking Policy

To make sure your appointments will go smoothly:

  1. We accept both walk-ins and appointments; however, walk-ins are on a first-come, first-served basis, and slots are not guaranteed.
  2. Appointments cannot be made within an hour of the current time. You’ll receive a confirmation via text and email once booked—please call if you don't receive this.
  3. All appointments must be confirmed the day prior. We’ll send reminder texts and emails one day and four hours before your appointment, allowing you to confirm by text, call, or through the provided email link.
  4. For group appointments of fewer than four, you can book online. For larger group, please call us to book.
  5. Arriving on time or early helps us prepare and allows you extra time to select your colors and designs. If you’re more than 10 minutes late, we may not be able to hold your appointment.
  6. In some cases, we may request a credit card on file or a deposit to secure your booking.

C. Cancellation Policy

In order for a great experience for you and other guests:

  1. Cancellations or reschedules must be made at least four working hours before your appointment. For appointments with Technician Jason or for Head Spa, Lash, and Facial services, we require 24 hours' notice.
  2. Late cancellations may incur a charge of 50% of the estimated service cost.
  3. No-shows may be charged 100% of the estimated service cost.

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