A. Service Policy

To provide you a great service:

• All services are final and non-refundable, but we will be happy to schedule a corrective service free of charge. If you’re not satisfied with your services at Ballerina Nails and Spa, you can come back to get them fixed for FREE within 3 days from your appointment.
• Regular polish is not guaranteed for durability, so please consider this when selecting your polish type.
• To ensure you’re happy with the results, let us know what you like or dislike during your service.
• Since our online pricing are starting point and does not include shaping, extra length, and design, be sure to confirm prices with your technician before the service begins.

B. Booking Policy

To make sure your appointments will go smoothly:

• We accept both walk-ins and appointments; however, walk-ins are on a first-come, first-served basis, and slots are not guaranteed.
• Appointments cannot be made within an hour of the current time. You’ll receive a confirmation via text and email once booked—please call if you don't receive this.
• All appointments must be confirmed the day prior. We’ll send reminder texts and emails one day and four hours before your appointment, allowing you to confirm by text, call, or through the provided email link.
• For group appointments of fewer than four, you can book online. For larger group, please use our group booking form or by calling us.
• Arriving on time or early helps us prepare and allows you extra time to select your colors and designs. If you’re more than 10 minutes late, we may not be able to hold your appointment.
• In some cases, we may request a credit card to secure your booking.

C. Cancellation Policy

In order for a great experience for you and other guests:

• Cancellations or reschedules must be made at least four working hours before your appointment. For appointments with Technician Jason or for Head Spa, Lash, and Facial services, we require 24 hours' notice.
• Late cancellations may incur a charge of 50% of the estimated service cost.
• No-shows may be charged 100% of the estimated service cost.

D. Shipping and Delivery Policy

• All orders are processed within 1-3 business days. Shipping times vary based on the destination and chosen shipping method at checkout. Customers will receive a tracking number once the order has been shipped.
• Shipping charges are calculated at checkout based on the delivery address and selected shipping method. Estimated delivery times are provided by the carrier and may vary due to unforeseen circumstances.
• Once your order has shipped, you will receive an email with tracking details. Please allow up to 24 hours for tracking information to update.
• We are not responsible for delays caused by the shipping carrier or issues related to incorrect shipping addresses provided by the customer. If a package is lost in transit, please contact the carrier directly for assistance.
• Press-On Nailbox: All sales are final. Press-On Nailbox products are non-refundable and cannot be returned or exchanged.
• Customers are responsible for return shipping costs.
• Refunds will be processed within 7-10 business days after the returned item is received and inspected.
• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will work with you to resolve the problem promptly.