Effective as of: January 1, 2025
We value your trust and respect your privacy. At Ballerina Nails and Spa, we’re here to provide you with an enjoyable, safe, and personalized experience.
We believe privacy policies should be straightforward, so we’ve made ours clear and easy to understand—covering what information we collect, how we use it, and why, so you can feel confident when visiting us.
If anything here is unclear, please reach out to us. We hope this helps you better understand our privacy practices and how we operate. Thank you for being a valued part of the Ballerina Nails and Spa community!
Protecting your personal information is important to us. The following guidelines set forth our general privacy practices and principles that apply to information we collect. Our products and services are offered by Ballerina Winchester 1, LLC or by companies related by common ownership or control. (collectively, "Ballerina," "we," "us," or "our").
This privacy policy applies to:
If you have questions or complaints regarding our privacy practices or principles, please contact us by email contact@ballerinanailspa.com.
Policies like these aren’t always the easiest to understand (or fun to read). We’ll do our best to make the legal language make sense on this side. The stuff along the left (or the entirety of this policy if you are on mobile devices) is what you’re agreeing to.
Third Parties
This privacy policy does not apply to products or services offered by third parties on or through our Site or services or products or services offered by, third-party websites, each of which have their own terms and conditions and privacy policies. You should carefully read each third party’s privacy policies and any terms and conditions applicable to the product or service you request. When you request products or services from such third parties, you give us permission to provide them with information about you necessary to fulfill or process your request.
Your use of social media features may use scripting or may require us to share your IP address and which page you are visiting to enable the feature to function properly. Social media features and widgets are either hosted by a business partner or hosted directly on our site, and your interactions with these features are governed by the privacy notice of the company providing it. Examples of these features are the Facebook “Like” button, the “Share This” button, and interactive mini programs that run on our services.
Sometimes, we work with other companies and organizations to bring our customers an unbeatable experience. When this happens, their privacy policies apply and they’ll have access to some of your information, but only as much as is absolutely necessary to provide the service you want.
Special Note to Parents
Because of the nature of the services we provide, we do not market our services to children under the age of 13, nor do we knowingly collect information from children under the age of 13.
What Is Personal Information?
As part of providing products and services to you, we may collect information, including personal information. "Personal Information" is data that can be used to identify a person individually. That’s what this policy is about – our collection, protection, use, retention, disclosure and other processing of Personal Information and your rights relating to these activities.
Categories of Personal Information Collected
The information we may collect includes, but is not limited to:
We treat your personal information with the same respect we want our own to be treated with—and when you deal with finances like we do, there’s a lot of personal information involved. Here’s a list of exactly what we collect.
Aggregate Data
We also compile certain aggregate or anonymized data about our users. What is aggregate data? "Tim Smith buys a coffee at a coffee shop on Main Street" is the Personal Information of Tim Smith, but "20% of Ballerina customers buy coffee on Tuesdays" is aggregate data. We may use and disclose aggregated or anonymized information in our public statements and to identify individuals that may be interested in our Services.
Understanding our customers is a huge part of building better experiences. To do this, we may look at and share customer data in summarized and anonymous forms, but rest assured, when we do, we cannot identify you or any customer personally.
Privacy Principles
Our privacy policy is based on the following ten fair information principles:
By following these 10 principles on collecting, storing, and using Personal Information, we cover all our bases so you can rest easy knowing your Personal Information is safe.
1. Accountability and Challenging Compliance
We are working our best to provide policies and procedures that are designed to keep your Personal Information safe.
If you have any questions or concerns about our privacy practices or this privacy policy, you can contact us at:
If you have any questions or concerns about your privacy, we have someone to listen and help. Here’s how you can get in touch with us.
2. Identifying Purposes
Ballerina collects, uses, discloses, and otherwise manages Personal Information in a variety of ways related to our Site and the services we provide. We’ve outlined these below. Your use of the services determines which categories of Personal Information we collect and use. For example, date of birth information is optional, unless you'd like to receive birthday perks from our Ballerina Reward program, at which point we will need to collect that information to provide you with the perk.
Purposes for which we Collect, Use or Store Personal Information
Ballerina may collect, use, or store Personal Information for the purposes described below. You provide most of the Personal Information we collect. We also receive information through certain digital technologies when you interact with us. Finally, other companies may share information with us.
We collect information directly from you.
In order to provide you with the services you request, which may include the following:
Many Ballerina services and features simply wouldn’t work without some Personal Information. Here’s why and how that information is collected, stored, and used.
We sometimes connect with other service providers to deliver the best products and services. When this happens, your information also falls under their terms and policies.
We collect information when you use our services.
We collect information from other companies and government entities.
Personal Information would only appear in our blog or community if you posted it. If you’ve posted on our site and want it removed, just let us know. We can almost always remove it, and if not, we’ll let you know why.
How Do We Use Your Information?
We use your information to provide you with the products and services you request. We may also use your information, as permitted by law, including to service and report on your account; offer you relevant information, products, or services; and enhance our products and services. These activities may be performed by us or a service provider acting on our behalf.
Automated Decision Making. We may use automated decision making with respect to your Personal Information for risk-related measures and to help protect your account and Ballerina from fraud.
We do not sell your Personal Information with other companies.
We will not sell your details, ever.
How We Disclose Information
We may disclose your Personal Information among the companies, to our other affiliates, and to third parties with whom we have a written contract limiting the use and disclosure of your Personal Information (“service providers”), as directed by you to provide the services or products you request or as permitted by law. We may share your Personal Information to support the products and services you request or provide you with information on products and services that may benefit you.
For example:
There are times when personal information does need to be disclosed. You have the right to know about these situations, so we’ve listed them here.
We also occasionally need to share personal information with service providers. This is especially true for complicated tasks like transferring money electronically. We take the same high level of caution, and ensure the information is used only for the purposes needed.
We require all marketing service providers to safeguard your personal information. They are not allowed to sell your information or use it for additional purposes without your consent.
If the ownership of Wave changes, customer information may be included in the transfer of ownership. Rest assured, we’ll let you know if that change causes material updates to these policies.
When laws require us to share customer information with the proper authorities, we’re obligated to do so.
Like the point above, information may be shared with government authorities when legally required.
Some summarized, anonymous information may be shared publicly, but could never be connected to individual customers.
If you interact with a third-party ad, your personal information will be disclosed to the advertiser and will be subject to their privacy policy.
3. Consent
Your Choices
Some United States jurisdictions, such as California, Colorado, Connecticut, Virginia, and/or Utah, may give you a right now, or in the future, to make the following choices regarding your Personal Information.
Please note, not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law.
Submitting the Personal Information of Others
When you submit the Personal Information of your customers or employees to us, you are responsible for informing such customers and employees about Ballerina Nails and Spa, and for obtaining any necessary consent or authority from them. In addition, your Personal Information will be accessed by Ballerina Nails and Spa employees outside of the United States for business purposes.
You may also choose to refer someone to our Site or through our referral program. We may ask for that person’s name and contact information, including email address. We will send them a single invitation email to the address you provide. Please ensure that you only submit email addresses of individuals or businesses with whom you have a relationship and who would want to receive the message.
How May I Opt Out of Email Communications?
You may choose to limit our use or our ability to share your information in certain circumstances. Our ability to offer you certain products and services and your experience may be affected by your choice. If at any time you wish to limit our sharing of your Personal Information with our affiliates or nonaffiliates, you may contact us at contact@ballerinanailspa.com. You may, however, continue to receive email communications related directly to the services and products you purchase, such as payment receipts.
Where permitted by law, we may use your Personal Information (subject to your consent, where required) to communicate with you about products and services available through Ballerina Nails and Spa and our business partners. If at any time, you wish to limit your receipt of such communications, you can opt-out of such commercial email communications by clicking on the unsubscribe link in such emails, via the Email Preferences settings in your account, or by contacting us at contact@ballerinanailspa.com. At your request and subject to the limitations below, we will make reasonable efforts to limit all such marketing communications to you. We will respond to requests within a reasonable timeframe.
The above paragraphs only apply to the Personal Information we obtain through your use of our services covered by this privacy policy. You may still receive offers from us or other Wave companies where they obtain your contact information through other sources.
We like to keep in touch and promise we won’t overdo it. Still, if you’d ever like to opt-out, we’ve made it easy.
Heads up: If you opt-out of our marketing emails, we may still send you important, non-marketing messages, related to your account.
4. Limiting Collection
Ballerina Nails and Spa only collects the Personal Information necessary to provide the services to you. The services you use will determine most of the Personal Information Ballerina Nails and Spa collects. We’ll also provide you with the option of sharing additional information to enhance your experience.
We may also use third-party services to supplement or enrich our understanding of our customers. This includes cross-referencing information like a name, business name, email address or IP address in third-party databases and using the information there to improve our understanding of you and your business.
We only collect the personal information we need to deliver the services you want. What we collect depends on which services you use.
5. Limiting Use, Disclosure, and Retention
We will use and disclose your Personal Information as described in this policy. Some of our employees who have access to your Personal Information outside of the United States. Regardless of where an employee is physically located, your Personal Information is protected by the safeguards described in this privacy policy.
In accordance with applicable laws, we keep your Personal Information for as long as needed to serve you, maintain your account, as needed to operate our business, or to improve our offerings or develop new ones.
We retain your information (including geo-location data) for as long as your account is active or as needed to provide you with services. We may retain or use your information as necessary to comply with our policies, legal obligations, resolve disputes, and enforce our agreements. To be clear, that means we’ll retain your Personal Information while you have an active account, and afterward if we need to do so to meet our legal obligations. If you choose to close your Wave account, we will destroy your Personal Information within sixty (60) days unless we are otherwise legally obliged to keep it longer consistent with our retention policies or if we determine it is necessary to defend against legal claims.
We take our responsibilities about using, disclosing, and storing your personal information seriously. Unless we’re legally required to keep it for longer, your information will be destroyed within sixty (60) days of closing your account.
6. Accuracy
Ballerina Nails and Spa relies on you to provide us with information that is accurate and complete. We provide you with the mechanisms within your account and rely on you to keep your information up to date. You can request updates or corrections of any inaccuracies in your Personal Information at any time by contacting us at contact@ballerinanailspa.com. We will respond to your request within a reasonable timeframe.
It’s up to you to ensure the information you provide Wave is accurate. If you need to make changes, just let us know.
7. Safeguards
The security of your Personal Information is important to us. We utilize administrative, technical, and physical safeguards to protect your information. If you have any questions about the security of our services, you can contact us at contact@ballerinanailspa.com. We protect the information submitted to us, both during transmission and once we receive it. Nevertheless, no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
We maintain administrative, technical, and physical safeguards that comply with applicable law and federal standards and that are designed to restrict access to your information. These safeguards include administrative controls (things like policies, procedures, and training), technical controls (things like encryption, firewalls, and secure coding frameworks), and physical controls (secured hosting environments).
If we share your information with our service providers, we require all service providers to have written contracts with us that require them to safeguard your information and prohibit them from selling, retaining, using or disclosing your information for any purpose other than for the specific purpose of performing the contract.
We may notify you by email, mail, or telephone in the event of a data security incident, and where permitted by law.
From policies to software to physical measures, we do everything we can to protect your information. If you’d like more details, feel free to reach out.
We ensure that any third party acting on our behalf maintains reasonable and appropriate safeguards in respect of your Personal Information. Additional information about our third parties’ privacy practices is available upon request.
When we work with another partner, we make sure they’re vigilant about protecting your information too.
You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information or your password for the services to third parties. Our team will never request your password or PIN, and we ask that you never post account or credit card numbers to our support channels.
Here are some best practices to help you keep your information secure on your end.
8. Openness
This policy outlines our privacy practices. If you have questions about it, please contact our Privacy Officer at contact@ballerinanailspa.com
We have someone to help if you have any questions about this document, so reach out.
9. Individual Access
You may access, update and correct inaccuracies in the Personal Information in our custody or control at any time, subject to limited exceptions prescribed by law. You may contact us regarding your information by contacting contact@ballerinanailspa.com. If you are a customer, you may access your information through your account, where available, update that information. You can download or export data you input into the Site at any time, correct inaccuracies, or delete information, by simply logging in to your account and making the necessary changes.
When you update or delete your information, we may maintain a copy of the information in our records. Additionally, if you request that we permanently delete your account or information, we may still retain and use your information as necessary to comply with our legal obligations.
If an unauthorized profile has been created about you, please contact us at contact@ballerinanailspa.com to request to have it deleted. We will respond to your request within a reasonable timeframe.
We’ve made it easy for you to access and update your information on your own by logging into your account. You’re free to update or delete your information. We’ll only hang on to anything we legally need to keep.
You can also request access, corrections or updates to all your Personal Information, including information not available through your account, by contacting us as set out in this privacy policy. We may request certain Personal Information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Not all information can be edited by you in your account. For those cases, here’s how to get it done.
1. Public Content and Social Media
Ballerina Nails and Spa may have public forums and blogs. Any information submitted there may be read and collected by anyone. You may request removal of Personal Information from forum or blog posts and comments by contacting us at contact@ballerinanailspa.com
When you post or provide information somewhere like a comments section or forum, other people may see it. If you’d like this information removed, get in touch and we’ll get it done.
If you provide us with a testimonial, with your consent we may post it on our Site or in other materials and media, along with your name. If you want your testimonial removed, please contact us at contact@ballerinanailspa.com.
You may engage with us through social media sites. When you engage with us on these sites, we may have access to certain information about your account (e.g., name, username). These sites may collect your IP address, how you’re engaging with us, and may use cookies to enable the site to function properly. We may use this information to personalize your experience and to provide you with other products or services you may request.
Same thing goes for testimonials you may have provided. If you’d like it removed, just ask.
2. Additional Information on Service Providers
You may use services provided by third-party platforms (such as social networking sites) to serve targeted ads on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes.
When third-parties are involved, we keep your details anonymous.
3. California Consumer Privacy Act
California law requires us to disclose the following additional information related to our privacy practices. If you are a California resident, the following privacy disclosures apply to you in addition to the rest of the privacy notice.
Please note, in addition to the recipients identified below, we may disclose any of the categories of personal information we collect to government entities, as may be needed to comply with law or prevent illegal activity, or professional services organizations, such as auditors and law firms. We do not “sell” your personal information for money. As discussed elsewhere in this privacy notice, we use cookies and similar tracking technologies for purposes of targeted advertising. The types of information that you can access and update may change over time. Remember, some of the information we collect does not identify you personally or is not stored in an online accessible format and thus, may not be accessible through your account. For more information, please see Section B.7.
Categories of Personal information Collected | Disclosures for Business Purposes | Sharing for Cross Context Behavioral Advertising |
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Identifiers – such as name, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers. |
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Additional categories of personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics, or description, insurance policy number. |
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Government Issued Identification – such as social security number or other government identification number (e.g., Social Insurance Number, EIN and TIN) |
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Financial Information – such as bank account number, credit card number, debit card number, and other financial information. |
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Commercial information – such as information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
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Internet or other electronic network activity information – such as browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement. |
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Geolocation data |
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Audio, electronic, visual, thermal, olfactory, or similar information – such as call recordings or video surveillance. |
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Professional or employment-related information |
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Inferences drawn from any of the information listed above |
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California Sensitive Information Disclosure. Some of the personal information we collect is considered “sensitive personal information” under California law. We collect the following categories of sensitive personal information (as defined under California law): Social security, driver’s license, state identification card, or passport number; and account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account. This information is collected in order to process transactions, comply with laws, manage our business, or provide you with products and services. Note that we do not use such information for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal information for purposes of cross-context behavioral advertising.
Your Privacy Rights. If you are a California resident, you may have the following rights over your information:
Please note, not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity.
California Notice of Financial Incentive. We offer certain programs, such as our referral program, that provides financial rewards to those of our customers who have elected to participate (the “Program”). When you apply for and have been accepted into the Program, we typically ask you to provide your name and contact information (such as your email address), as well as the contact information for individuals you will refer to us. Under California law, our Program might be interpreted as a “financial incentive” program as it involves the collection of personal information. We do not assign a monetary value to the information we collect. Based on our reasonable estimate, the value of the personal information you provide to us is related to the value of the referral provided and commission paid through the Program. This value is based on the expense related to offering those free or discounted products or services. You or any person you refer to us may withdraw from participating in the Program at any time by contacting us at contact@ballerinanailspa.com
Some states have different laws. Here’s the way things work in California.
4. General Data Protection Regulation
We process your Personal Information to provide the products and services you request and for our legitimate business interests, including marketing.
Our services are hosted on servers located in Canada and the United States. We also use service providers located in Canada and the United States to provide you with our services. The transfer of your Personal Information, and the information you input into our services, to Canada and the United States is necessary to deliver our services. Please be aware that the laws in Canada or the United States may not provide the same level of protection to your personal information as your home country.
Most of what we do happens in Canada and the United States. So, the information you provide will likely pass through these two countries.
If you are accessing our services from the European Union, you may have certain rights regarding the processing of your Personal Information. For instance, if the information you provide contains special categories of personal data, we will only process it with your explicit consent, which can be withdrawn at any time. You may have the following additional rights:
To exercise your rights, or if you otherwise have questions about the processing of your personal data, you may contact us at contact@ballerinanailspa.com
Like California, the European Union provides residents with unique rights and responsibilities.
5. Visiting the Site and Using the Mobile Apps
In general, you can visit the Site without telling us who you are or submitting any Personal Information. However, we collect certain information and usage data whenever you interact with us, whether online, through a mobile application, or through email. We and/or our service providers (such as Google Analytics) collect which websites you visit, what you click on, when you performed those activities, your IP (Internet protocol) addresses from all visitors to the Site and other related information such as page requests, browser type, operating system, and average time spent on our Site. When you use our mobile app, we also collect device type, operating system, unique device identifier, and date and time stamp. This information is used to help us understand the activity on, and to monitor and improve, our Site and mobile app.
To help make our app and website the best they can be, we look at information on how these tools are used.
6. Use of Web and Wireless Technologies (including Cookies, Tags, and Web Beacons)
We, and our service providers, use commonly used technologies, such as cookies or similar technologies, to remember you and to personalize your experience with features and advertisements. We, and our service providers, use these technologies to help us know your usage patterns, track your preferences, analyze how you use our services, administer the website and mobile application, and gather demographic information about our user base, as a whole. We may receive reports on an individual or aggregate basis based on these technologies. You may opt-out of some of these technologies.
Cookies, while delicious, are also a helpful way of providing you with a smooth experience. You can turn cookies off in your browser, but the site may not work properly if you do.
Although we track web activity, we only collect information as required and to improve what we offer. You can opt out of some of these technologies.
7. Notification of Privacy Policy Changes
We may update this privacy policy to reflect changes to our information practices. If we make a material change to this privacy policy, including a material change in the way we use any Personal Information, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our website at least 30 days prior to the change becoming effective. We encourage you to periodically review our privacy policy for the latest information on our privacy practices.
It’s a good idea to check in on this policy here and there for updates. If the updates are significant, we’ll let you know.